Introduction

Homegrown Network (Pty) Ltd (Homegrown): Homegrown Data, Homegrown Africa, Homegrown Solutions and Homegrown Academy are not financial services providers. Homegrown Brokers is a financial services provider FSP number 49048. All content provided on this site is for information purposes only and in no way constitutes legal or financial advice.

This privacy policy has been compiled to better serve those who are concerned with how their 'Personal Information' (PI) is being used online or as part of a database. PI, as used in South Africa in compliance with the Protection of Personal Information Act, 2013 ('POPI') and information security is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

What Personal Information Do We Collect?

When requesting a quote, filling out a form or registering on our site, as appropriate, you may be asked to enter your:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Credit card information
  • ID Numbers
  • Other details to help you with your experience

Other sources of information is derived from public record or has deliberately been made public by the data subject.

When Do We Collect Information?

We collect information from you when you:

  • Register on our website
  • Fill out a form as a user
  • Subscribe to a newsletter
  • Respond to a survey
  • Enter information on our site

Other sources are our existing comprehensive database which is updated from time to time. The information was obtained through public record and any data subject may request to be removed from such database once it has been established that such information is held on the data subject and the data subject has requested in writing to be on the so called National Opt Out list of the Direct Marketing Association of South Africa.

How Do We Use Your Information?

We may use the information we collect from you in the following ways:

  • To personalise user's experience and to allow us to deliver the type of content and product offerings in which you are most interested
  • To improve our website in order to better serve you
  • To allow us to better service you in responding to your customer service requests
  • To administer a contest, promotion, survey or other site feature
  • To quickly process your requests
  • To send periodic emails regarding your inquiry or other products and services

How Do We Protect Your Information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Security Measures: We implement industry-standard security protocols to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

  • Help remember and process your requests
  • Understand and save user's preferences for future visits
  • Keep track of advertisements
  • Compile aggregate data about site traffic and site interactions

Cookie Management: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features will be disabled and some of our services will not function properly.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Protection of Personal Information Act, 2013

In compliance to the above legislation applicable in South Africa, information is secure and can only be accessed by a person under authority to do so. Any operator is bound to observe the secrecy and integrity of the database.

Your Rights: Any person, upon providing reasonable proof of identity, may request, free of charge, that we establish and confirm if we have data pertaining to such person. In addition any such person may request that such data be updated or corrected on the system.

Should any person wish to opt out from receiving marketing calls, information or emails such person can simply direct communication to unsubscribe or be placed on the Opt Out list.

Data Breach Protocol

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify users via email within 7 business days
  • We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors

Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Email: compliance@homegrown.network

Last updated: September 2024